Key Takeaways
- No Tax on Social Security: Thanks to the One Big Beautiful Bill, most seniors no longer pay taxes on their Social Security benefits, fulfilling one of Trump’s top campaign promises.
- Faster, Smarter Service: Call wait times have dropped from 30 minutes to six, 70% more calls are being handled, and field offices are fully staffed for the first time in years.
- Billions Saved, Backlogs Down: Disability claims backlog reduced by 26%, $17 billion paid early to beneficiaries, and over $1 billion in cost savings identified this year alone.
President Donald J. Trump promised America’s seniors he would protect and strengthen Social Security — and, true to form, he’s delivering results that Washington’s career politicians only talk about.
As the program marks its 90th anniversary, the Trump Administration has overhauled the Social Security Administration with bold, common-sense reforms. One of the biggest wins? The “No Tax on Social Security” pledge is now reality, thanks to the One Big Beautiful Bill. For the vast majority of retirees, those monthly checks are finally tax-free.
Under Trump’s leadership, Social Security’s customer service has been transformed. The agency is now handling 70% more calls than last year, slashing average hold times from a painful 30 minutes to just six. Ninety percent of calls are resolved through automation or callbacks, freeing staff to handle more complex cases. Field office wait times have dropped by nearly a quarter, and every location is fully staffed — with employees back in the office five days a week.
Technology upgrades have eliminated the old 29-hour weekly downtime for online accounts, giving Americans 24/7 access. A modern transcription system is replacing outdated hardware, saving millions annually, while new phone systems are in place at 92% of field offices.
The results speak for themselves: a 26% cut in the disability claims backlog, faster hearings, and $17 billion in early benefit payments. The agency has already identified $1 billion in savings this year and is rolling out a payroll information exchange projected to save billions more.
Promises made, promises kept — and seniors are winning.